TERMS OF PURCHASE

Shopping with ANEKKE is simple and secure. Below you will find the terms and conditions governing purchases made through our online store.

We recommend that you read these terms carefully before placing an order. By completing a purchase, you accept these Terms of Purchase.

1. General Information

These Terms of Purchase govern the purchase of products through the ANEKKE online store.

These terms apply to purchases made through our website at the time the order is placed, without prejudice to the rights granted to consumers under applicable law.

Information about the company operating the website and its identification details can be found in our Legal Notice.

2. Purchase Process

Shopping with ANEKKE is very easy:

1. Browse our catalogue and select the products you wish to purchase.
2. Where applicable, select the quantity, size, colour or other product characteristics.
3. Add the products to your shopping bag and check that your selection is correct.
4. Enter or confirm your contact details and delivery address.
5. Select the available shipping method.
6. Select your preferred payment method.
7. Review your order details and the total amount.
8. Accept the applicable terms and confirm your purchase.
9. Complete the payment process.

Once your order has been successfully placed, you will receive a confirmation on the website and by email containing the details of your purchase.

3. Products and Availability

ANEKKE strives to ensure that the product information published in its online store is as accurate and up to date as possible.

Product images are for illustrative purposes. There may be slight differences in colour, shade or appearance depending on the settings of the screen used to view them.

Product availability is shown in the online store at the time of purchase.

In the exceptional event that a product ordered is no longer available after the order has been placed, ANEKKE will inform the customer as soon as possible and, where applicable, refund the amount paid for that product.

4. Prices

The applicable prices are those displayed in the online store at the time the order is placed.

Before completing your purchase, you will be able to view the total amount of your order, including any applicable shipping costs.

Prices may be changed at any time. Such changes will not affect orders that have already been confirmed before the change.

If an obvious error is identified in the price of a product, ANEKKE may inform the customer of the error and, where applicable, offer the option of confirming the purchase again at the correct price or cancelling the order and refunding any amounts already paid.

5. Payment Methods

ANEKKE offers several secure payment methods. The payment methods available may vary depending on the market and the options available during the purchase process.

Credit or Debit Card

You can pay securely by credit or debit card.

Visa, Visa Electron, MasterCard and Maestro cards are among those accepted.

Payment is made through a secure payment platform. ANEKKE does not store your complete card details.

PayPal

You can pay for your order using your PayPal account.

When you select this option, you will be redirected to the PayPal platform to complete the payment. Once the payment has been completed, you will be redirected back to the ANEKKE online store to confirm your order.

Scalapay

Scalapay allows you, in markets where this service is available, to split the purchase amount into 3 interest-free instalments.

The use of Scalapay is subject to approval of the transaction by Scalapay and to its own terms and conditions.

If the transaction is not approved, you can select another available payment method.

Klarna

Klarna is available as a payment method in markets where ANEKKE offers this service.

The payment options offered by Klarna, as well as their availability and conditions, will be shown during the payment process and will be subject to approval by Klarna and its own terms and conditions.

6. Order Confirmation

Once the purchase process has been successfully completed and payment has been received, ANEKKE will send an order confirmation to the email address provided by the customer.

The customer is responsible for checking that the information contained in the order confirmation is correct.

If you notice an error in your order details, please contact ANEKKE as soon as possible.

In exceptional circumstances, such as product availability issues, obvious errors in product information or payment-related problems, ANEKKE may cancel an order. In such cases, the customer will be informed and the corresponding amounts will be refunded.

7. Shipping and Delivery

Orders will be shipped to the address provided during the purchase process.

Shipping costs, delivery times and delivery conditions may vary depending on the destination country or area.

For detailed information regarding:

• delivery countries and areas;
• shipping costs;
• estimated delivery times;
• delivery methods;
• order tracking;
• special conditions;
• returns;

please visit our Shipping & Returns page.

8. Delivery Address and Tracking

The customer is responsible for providing the correct information required for delivery of the order.

Before confirming your purchase, please check in particular:

• First and last name.
• Address.
• Postcode.
• City.
• Country.
• Telephone number.
• Email address.

Errors in the information provided may result in delays, issues or additional costs.

Once your order has been shipped, you will receive the tracking information available for your shipment.

9. Order Cancellation

Once an order has been completed, it can no longer be modified.

If you wish to cancel an order, you must contact ANEKKE as soon as possible through our available customer service channels.

We will do our best to process your request before the order is shipped.

If the order has already been shipped and can no longer be cancelled, you must follow the procedure indicated by our customer service team to arrange the return and corresponding refund.

10. Right of Withdrawal and Returns

Consumers have a right of withdrawal in the cases and within the periods established by applicable law.

In addition, ANEKKE offers a period of 30 calendar days from receipt of the order to request a return, in accordance with the conditions published on our website.

To consult the applicable conditions, procedure, deadlines and costs for returns, please visit our Shipping & Returns page.

Products must comply with the conditions established there for the return to be accepted.

11. Product Exchanges

ANEKKE does not offer direct product exchanges.

If you wish to purchase a different size, model or product, you must return the original product and place a new order.

12. Defective, Damaged or Incorrect Products

If you receive a defective, damaged or incorrect product, please contact ANEKKE through our available customer service channels.

In order to process your request, we may ask you for information about your order and, where necessary, photographs of the product or its packaging.

ANEKKE will assess each case and provide the appropriate solution in accordance with applicable law and the relevant warranty conditions.

13. Promotions and Discounts

The promotions, discounts, promotional codes, gifts and other commercial benefits offered by ANEKKE are subject to the specific terms and conditions of each campaign.

Unless expressly stated otherwise, promotions cannot be combined with other promotions or discount codes.

Certain promotions may be subject to, among other things:

• a minimum purchase amount;
• specific products or collections;
• specific markets;
• specific periods;
• specific exclusions;
• other particular conditions.

To consult the conditions applicable to each promotion, please visit our Promotion Terms & Conditions page.

14. Promotional Gifts

When a promotion includes a gift associated with a purchase, the specific conditions established for that promotion must be met.

In the event of a return of an order that includes a promotional gift, the gift must be returned where this is required by the conditions of the relevant promotion.

15. Taxes, Customs Duties and Import Charges

For certain destinations, taxes, customs duties, fees or other costs related to the importation of products may apply.

Where these costs are payable by the recipient, they will be the responsibility of the customer.

Applicable costs and procedures may vary depending on the destination country.

For information about the shipping conditions applicable to each destination, please visit our Shipping & Returns page.

16. Customer Service

If you have any questions regarding an order, product, payment, shipment or return, you can contact ANEKKE through the customer service channels available on our website.

When contacting us regarding an order, we recommend providing your order number so that we can assist you more quickly.

17. Data Protection

The processing of personal data provided during the purchase process is carried out in accordance with our Privacy Policy.

For detailed information about how ANEKKE collects, uses and protects your personal data, please consult our Privacy Policy.

18. Changes to the Terms of Purchase

ANEKKE may update these Terms of Purchase when necessary to adapt them to changes in its business activities, the services offered or applicable legislation.

The terms applicable to each purchase are those published at the time the order is placed, without prejudice to the rights granted to consumers under applicable law.

19. Applicable Law and Dispute Resolution

These Terms of Purchase are governed by applicable law.

Where the customer is acting as a consumer, the rights granted to them under applicable consumer protection legislation will always be respected.

For any dispute arising in connection with a purchase, the dispute resolution mechanisms provided for under applicable law shall apply.