Shopping at ANEKKE is very easy. Simply choose the products you want, add them to your cart and follow the steps to complete your order.

1. Select the product you want to purchase and click “Add to cart"
2. Go to your cart and check the selected products.
3. Enter or confirm your details and delivery address.
4. Choose the available shipping method.
5. Select your payment method and complete your order.

You can complete your purchase by logging into your customer account or by providing your details during the checkout process.

Once your order has been completed, you will receive an order confirmation.

No, you don't need to create an account to place an order at ANEKKE.

You can complete your purchase by providing your details during the checkout process, without having to register.

If you already have a customer account, you can log in to speed up the checkout process and view your order information.

Yes, you can place an order at ANEKKE without creating an account.

During the checkout process, you only need to enter your details and the information required to process and deliver your order.

If you wish, you can also create a customer account to view your orders and enjoy a more convenient shopping experience.

If you have a valid promotional code, you can apply it during the checkout process.

1. Add the products you want to your cart.
2. Enter the promotional code in the relevant field during the checkout process.
3. Click “Apply” and check that the discount has been applied correctly before completing your order.

Promotional codes are subject to the specific terms of each promotion, such as validity dates, minimum purchase requirements, eligible products or exclusions.

Unless otherwise stated, promotional codes cannot be combined with each other.

To view the terms and conditions of current promotions, visit Promotion Terms & Conditions.

If you need help with your order, a purchase or any other enquiry, you can contact our Customer Service team through the Contact Us page.

Our team will be happy to help you and will respond to your enquiry as soon as possible.

Shipping costs depend on the destination, the order value and the shipping method selected.

International destinations (.com / .net / .co.uk):

Shipping costs and available delivery options vary depending on the destination country and will be calculated during the checkout process.

The available shipping methods, applicable shipping costs and any minimum order value required for free shipping will be shown during the checkout process, before completing your order.

Receive your order comfortably at home, prepared with the care and attention that define Anekke.

Delivery for orders placed on www.anekke.com , www.anekke.net, www.anekke.co.uk will be made within 4–5 business days from the moment your order leaves our warehouse. Orders are shipped on the next business day after being placed.

Log in to your account and go to the ORDERS section. Find the order you’re excited about and see its status instantly, updated in real time. ✨

Delivery for orders placed on Anekke will be made within 4–5 business days from the moment your order leaves our warehouse. Orders are shipped on the next business day after being placed.

Log in to your account and follow your order’s journey: you’ll be able to track its preparation and every shipping step in real time. ✨

This timeframe may be extended during exceptional periods such as Sales, Christmas or Black Friday, when shipping may take up to 7 business days.

Once an order has been completed, it cannot be modified. If you wish to add a product, please place a new order or request a cancellation if it hasn’t been shipped yet.

If you wish to cancel before your order has shipped, please contact us via this form. We’ll do our best to process your request as soon as possible.

If your order has already shipped or we were unable to cancel it in time, please refuse the parcel upon delivery. It will be returned to us and we’ll process your refund.

If you received a defective product or experienced any issue with your order, please fill out this form.

Credit/debit card:

Pay safely and quickly with your credit or debit card. Card payments are validated by the bank and, once accepted, the amount is transferred to us automatically and instantly. We accept VISA/VISA Electron and MasterCard/Maestro.

PayPal:

When you choose PayPal, you’ll be redirected to PayPal’s website to log in with your account. After confirming the payment, you’ll be returned to our shop to confirm we’ve received your order. If you don’t have a PayPal account, you can create one at www.paypal.com.

Once you receive your refund confirmation email, the amount will appear in your account within approximately 24–48 hours.

To request a return, please fill out the form by clicking here.

Return costs depend on the country of origin. If you would like specific information, please contact us using this form.

You have 30 calendar days from receipt of the order to request a return. After this period, the system will no longer allow you to process it.

You have 30 calendar days from receipt to request a return. After that, the system won’t allow it.

Items must be returned in perfect condition, in their original packaging and unused. If not, the return may be refused.

If your order included a free gift and, after the return, your order no longer meets the minimum spend required for that gift, the gift must also be returned.

As soon as you drop off the parcel at a delivery point or the courier collects it from your home, you’ll automatically receive the refund via the original payment method.

Anekke reserves the right to refuse returns that are not communicated or are sent after the deadline, or items not meeting the stated conditions. In such cases, the parcel will be returned to the original address after notifying you by email, including the tracking number and the carrier handling the shipment.