Shipping & Returns

Shipping

Your order placed through the Anekke website will be delivered within 4–5 business days after leaving our warehouse.

Shipping is handled by DHL. Once your order has been shipped, you will receive an SMS or email with a tracking number so you can follow your delivery.

Shipping costs

Shipping costs are calculated at checkout based on the selected products and the destination country.

Delivery process

If no one is available at the delivery address during the first delivery attempt, a second attempt will be made. If delivery is still unsuccessful, the package will be left at a DHL pickup point.

Important information

• Please double-check your delivery address before completing your order to avoid delivery issues.
• Anekke is not responsible for changes or cancellations requested once an order is already in the shipping process. If you no longer wish to receive the order, please refuse the package upon delivery.
• Anekke is not liable for delivery issues or additional costs caused by incorrect or incomplete address information.
• If any item in your order is unavailable and cannot be fulfilled, we will refund the amount paid for that item and inform you by email. The remaining items in your order will continue to be processed and shipped normally.

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Returns

Return shipping costs

Return shipping costs depend on the destination country:

For countries where a return fee applies, the corresponding amount will be deducted from your refund.

The exact return cost applicable to your order will be shown during the return process before you confirm your return.

What should I do to return an order?

• Fill out the return form by clicking here.
• When requesting your return, please indicate whether the return is due to withdrawal or because the item is damaged.
• You have 30 calendar days from receipt of the item to request a return.
• Items must be returned unused and in their original packaging.
• If your order included a gift, the gift must also be returned.

When will I receive my refund?

• Your refund will be processed once the returned item has been picked up by the carrier or dropped off at the designated return location.
• Refunds will be issued to the original payment method.
• Where applicable, the return shipping cost will be deducted from the refund amount.

Important note about exchanges

At Anekke, exchanges are not possible.

If you would like a different item, please return the original item and place a new order.

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Returns of clothing and shoes

Please ensure that clothing and shoes have not been worn.

Items showing signs of use, such as perfume, wear or stains, will not be accepted. If an item cannot be accepted due to signs of use, it will be returned to you and the corresponding return shipping cost will be deducted from your refund.

You may try on clothing and shoes as you would in a store, but please do not wear them for daily use.

To receive a full refund, items must be:

• Unworn
• In their original packaging
• With all original tags attached

Shoes must be returned in their original shoebox.

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Customs & Import Duties

Orders outside the European Union

For deliveries to countries outside the European Union, customs duties, import taxes and other charges imposed by the destination country are the customer's responsibility.

These charges vary depending on the destination country and local regulations, and Anekke cannot provide an exact amount in advance.

If a customer refuses to pay the applicable customs or import charges and the order is returned to Anekke, the corresponding shipping, customs and return costs may be deducted from the amount refunded.